At CustomizeIn, your satisfaction is our top priority. Since we specialize in made-to-order customized jewelry, each piece is created uniquely for you. Therefore, our refund and return policy is designed to be fair, clear, and aligned with the nature of personalized products.

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Return & Refund Eligibility

Because each product is custom-made, we do not offer returns or refunds for reasons such as:

• Change of mind

• Incorrect name spelling or design details provided by the customer

• Personal preference (e.g., size, style, etc.)

Refunds Are Only Applicable If:

• You receive the wrong item

• Your product arrives damaged or broken

• The customization is not as you ordered

In these cases, we are happy to offer a replacement or a full refund.

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Proof Required

To process a refund or replacement, please contact us within 48 hours of delivery and provide:

• Your order number

• A clear photo of the damaged or incorrect item

• A brief description of the issue

 Or WhatsApp: +92-326-7344445

Non-Refundable Items

• Custom jewelry with accurately completed personalization

• Items returned without prior approval

• Delays caused by courier services (though we help resolve them)

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Order Cancellations

You may cancel your order within 12 hours of placing it. After that, production may have started, and cancellation will not be possible.

Refund Timeline

Once your request is approved, we will process your refund within 5–7 business days. The amount will be returned via the original payment method.

Need Help?

We’re here to make your experience better. If you have any questions about your order or this policy, please don’t hesitate to contact us:

Phone/WhatsApp: +92-326-7344445

CustomizeIn – Where every name shines, and every customer matters.